Starter template — review before you rely on this. This is a default policy to get you started. Replace the […] placeholders with your details and have it reviewed for your business before launch. Edit this page any time under Pages in your admin.

Overview

This Refund Policy explains when and how you can get a refund for purchases from [Your Academy Name]: classes and memberships, and products bought from our online store (if we run one). [Customize the specifics below to match what you offer, and remove the store sections if you don't sell products.]

Refund window

You may request a refund within [7] days of your purchase, provided you have not [substantially accessed or completed the content]. [Adjust this window and its conditions to your policy.]

How to request a refund

Email us at [your-support-email] from the address on your account — or, for a store order, the address you ordered with — with your name and the purchase you want refunded. For a store order, include your order number (it is in your order confirmation email). We will respond within [a few business days].

Subscriptions

You can cancel a subscription at any time from your Account page and keep access until the end of the current billing period. The current period is not refunded unless the law requires it. [State whether you refund a renewal charged in error.]

Physical products: returns

You can return unused items in their original condition within [30] days of delivery. Email us with your order number before sending anything back, and we will tell you where to send it. [Say who pays for return shipping, and whether the original shipping charge is refunded.] Once we have received and checked the return, we refund you as described below. If an item arrives damaged or faulty, or never arrives, contact us within [14] days of delivery (or of the expected delivery date) and we will replace it or refund you.

Digital downloads

A digital product can be downloaded as soon as it is paid for, so [we do not refund a digital product once it has been downloaded, unless the file is faulty or the law requires it]. If a file doesn't work, contact us and we will help. When a digital product is refunded, its download links stop working.

Cancelling an order

To cancel a store order, contact us as soon as possible. [We can cancel an order that has not shipped yet and refund it in full.] Once an order has shipped, return it as described above instead. If we can't fulfil your order — for example an item is out of stock — we will cancel it and refund you in full.

How refunds are paid

Refunds go back to the original payment method (your card or PayPal account). We can refund an order in full or in part — for example when you return part of it. We normally email you when a refund is issued; your bank or PayPal may take [5–10 business days] to show it. If you have a problem with an order, please contact us before disputing the charge with your bank — it is usually the fastest way to put things right.

Non-refundable items

[List anything you do not refund — for example one-off downloads already accessed, completed certificates, or personalised products.]

Contact

Questions about a refund? Email [your-support-email].