Delete your account
You can permanently delete your account and its data at any time. Deletion is immediate and can’t be undone.
If you can sign in
Go to your Account page, scroll to Delete account, and choose Delete my account. You’ll see exactly what will be removed, then confirm with your password. Any active subscription is canceled at the same time.
What is permanently removed
- Your profile and login.
- Any certificates you earned — including their public verification links, which stop working permanently. Download any you want to keep before deleting.
- Active subscriptions, which are canceled immediately with no refund of the remaining paid period.
- Lifetime access to classes you paid for in full, which ends and would have to be bought again.
- All of your learning progress and completed lessons.
- Any support conversations you had with your academy.
- Digital downloads you bought from the academy’s store, whose download links stop working.
What is retained
Some records are kept, in anonymized form, as part of the academy’s accounts:
- If you ordered from the academy’s store, the academy keeps an anonymized record of each order (the items, amounts and dates) for its accounts. Your name, email, phone number and addresses are removed from it.
- An order that hasn’t been delivered yet still ships: its shipping name and address are kept only until it’s completed or cancelled, and at the latest 30 days after it ships, then removed.
- Orders placed as a guest (without signing in) aren’t linked to your account. To have them anonymized, ask the academy using the contact details in the site footer.
- The payment processors (such as Stripe or PayPal) keep their own records of your payments, under their own retention rules.
We also keep your email address only on a do-not-contact suppression list, so we don’t email you again by mistake. None of this is used to re-identify you or restore your account.
If you can’t sign in
You don’t need to stay locked out to delete your account:
- Reset your password using Forgot your password?, sign in, then open your Account page and choose “Delete my account.” This is the fastest way and works for almost everyone.
- If you still can’t get in, reply to any email you’ve received from us (a welcome email, receipt, or notification) and ask us to delete your account, or use the contact details in the site footer. We will verify it’s you and remove your account and data on your behalf — you don’t need an account to make the request.